What is your return policy?
If you are not 100% satisfied with your Rebel Kin Eyewear, you can easily return or exchange them within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Returns will be processed within 1-2 weeks of receiving them. Please note that items purchased during a sale are not eligible for RETURN or EXCHANGE. Before you start your return, here's a few things you need to know. ● Only items purchased in the last 30 days are eligible for return ● Items purchased during a sitewide sale are not eligible for returns ● Items must be undamaged and unworn. ● Returns must be sent back within 30 days of your request ● Customer must cover the cost of shipping the return. Please email email@example.com with your order number to start a return.
What is your exchange policy?
We offer a 30-day risk-free exchange policy starting from the day of delivery, as long as the frames are in unused condition with the original shipping box. Return shipping and insurance is the responsibility of the customer. Please contact us to obtain a return authorization and shipping instructions.
It can take up to 48 hours for the tracking information to update once you have received the automated tracking email. If there is no status or change on the tracking after 48 hours, please contact us via email at firstname.lastname@example.org and we will gladly give you an update or determine the status of your package. Please allow 24 hours from the time of delivery for your tracking to update. USPS can occasionally mark a package delivered before it actually arrives, and can sometimes arrive 1-2 days later.
Tracking status shows "delivered" but I haven't received my package!
It's our duty to process your order and ship it to you with tracking. If your order has been delivered according to tracking we are not liable for it's whereabouts beyond that. We recommend contacting the shipping agency USPS, UPS, or DHL to locate your shipment. That being said, please allow 24 hours from the time the package is marked as delivered for final delivery to occur. USPS can occasionally mark a package delivered before it actually arrives, and can sometimes arrive 1-2 days later.